/ Honesty Index / HomeAdvisor

HomeAdvisor

Gig Service · Lead-generation marketplace, lead-based fee
C-

Mixed (C-) — Side Hustle Honesty Grade

Now part of Angi Inc., HomeAdvisor is the parent company's lead-generation arm. Documented patterns of overcharging service pros for leads and slow remediation of consumer-side complaints have produced a persistent C-tier profile in the BBB and CFPB databases.

54
Composite / 100
/ Subscore Breakdown · 5 Dimensions

Where this grade comes from.

Take Rate Transparency
C-
Worker Protection
D
Payment Reliability
B-
Talent Vetting
D+
Honest Earning
D+
/ Public-Record Events

Key events & disclosures.

  • Part of Angi Inc. (ANGI) post-merger
  • Multiple state AG investigations: lead-quality disputes
  • BBB customer complaint volume: high
  • 2024 layoffs and restructuring

/ Best for

Limited recommendation. Service pros should evaluate Thumbtack and direct marketing alternatives.

/ Watch out for

Lead costs frequently exceed conversion value; pros report sustained negative ROI on lead spend.